It is ATWC policy to respond to and learn from complaints received about its operation or about the services it provides. Complaints provide important information about how well the needs of all people are being met and provide direction for the development of its members and its services.
All complaints will be investigated sensitively and confidentially and any follow-up action required will be carried out promptly.
The following procedure will be adhered to:
ATWC is committed to best practice and working in ways that respects the dignity of individuals and their whanau.
ATWC supports the work of Royal Commission of Inquiry into Abuse in Care. Information about the Commission can be found at https://www.abuseincare.org.nz/
ATWC has created a survivor-focussed process to address any harm that has been experienced in the past. We are committed to ensuring we listen carefully, apologise sincerely, and support recovery and healing.
Find out more about making a historic abuse claim or complete the form below.
Please see links below for further information.