Client Rights and Privacy

ATWC work to ensure all its clients receive the best service possible. When clients access ATWC services they have the right to:

  • Be treated fairly, with dignity and respect, without discrimination. Clients will not be discriminated against on the basis of their age, sex, sexual orientation, marital/relationship status, race, religion, disability, political opinions or employment status;
  • Privacy and confidentiality. Clients’ personal information will be kept confidential and they will be entitled to view/access their records. ATWC will adhere to the Privacy Act;
  • Services of an appropriate standard. Clients have the right to have services provided with reasonable care and skill which comply with legal, professional and ethical standards;
  • Effective communication. This includes effective communication in a form, language and manner that enables the client to understand the information being provided;
  • Advocacy whether formal (via a non-government organisation for example) or informal (via a friend or family member nominated by the client);
  • Having their cultural needs respected, whether this includes having the client’s whanau participate in discussions around support services for their loved ones.


10 Beatty Street, Ōtāhuhu, Auckland 1062


Monday to Friday 8am-4:30pm


+64 9 276 3729