Location: Ōtāhuhu, Auckland
Application Deadline: Open until suitable candidate is found
Email Applications To: [email protected]
Service Delivery Manager – Education & Engagement
Lead Teams | Drive Impact | Strengthen Tamariki & Whānau
We are seeking an experienced, solution-focused, and resilient senior manager to lead ATWC’s Education and Engagement portfolio. This includes Social Workers and Youth Workers in Schools, Engaging Priority Families, Attendance Services, and Kia Ora Ake.
Reporting to the CEO, you will be a member of ATWC’s Senior Leadership Team, leading Practice Managers and kaimahi to deliver innovative, high-quality services that enhance outcomes for tamariki and whānau.
About Us
The Anglican Trust for Women & Children (ATWC) is a major Auckland family charity and one of the city’s oldest, supporting mothers, tamariki, and whānau since 1858.
Through our family services, early education services, and social work services, we are committed to investing in Auckland’s children and building the happy, healthy futures they deserve.
Our Mission
To support whānau to nurture their tamariki and give them a happy, healthy, and secure future.
Our Vision
Resilient, empowered, and connected whānau and communities.
Our Values
- Aroha
- Whakawhanaungatanga
- Kaitiakitanga
- Māiatanga
- Tumanako
About the Role
As Service Delivery Manager – Education & Engagement, you will:
- Lead and support teams across ATWC’s Education and Engagement portfolio
- Develop and maintain strong relationships with funders, schools, and NGOs
- Ensure services are whānau-focused, reflect whānau voice, and are responsive to changing needs
- Identify opportunities for collaborative, wrap-around support for whānau
- Monitor, evaluate, and continually improve service delivery
- Contribute strategically as part of ATWC’s Senior Leadership Team
- Lead a high-performing team of Practice Managers and kaimahi to deliver exceptional outcomes
This is a full-time, 37.5-hour per week role, primarily based in the Otahuhu office.
What We’re Looking For
You will bring:
- Strategic thinking with the ability to develop and deliver on organisational objectives
- Knowledge of Te Tiriti o Waitangi and experience in bicultural, culturally sustaining social services
- Experience in monitoring, evaluating, and improving service delivery
- High-level communication skills – both verbal and written
- Strong problem-solving, relationship-building, and team leadership skills
- Minimum three years’ leadership experience in social or health services, preferably in an education setting
- Degree-level qualification in Social Work or relevant discipline (postgraduate learning preferred)
- Current full NZ Driver’s Licence
- Legal entitlement to work in New Zealand
Desired Attributes
- Desire to make a difference
- Self-directed while collaborative and team-focused
- Commitment to confidentiality
- Solution-focused, creative, and innovative
- Compassionate with strong understanding of the NGO and social services sector
What ATWC Offers
- 37.5-hour working week
- 15 additional gifted leave days per annum
- Supportive working environment in an organisation that makes a meaningful difference
- Competitive salary with use of a car for personal use
- Access to ongoing professional development
How to Apply
If you are a strategic, inspirational leader dedicated to strengthening tamariki, whānau, and communities in Tāmaki Makaurau… we would love to hear from you.
Please send your CV and cover letter to [email protected] or apply via SEEK.
Applications will remain open until suitable candidates are found.
Only applicants legally entitled to work in New Zealand will be considered.
Only shortlisted candidates will be contacted.