Compliments, Feedback and Complaints
We welcome your feedback. If you have a compliment, suggestion, concern, or complaint, we'd like to hear from you. Your feedback helps us improve our services.
How to make a complaint
You can make a complaint at any time by:
- talking with the practitioner working with you or their manager
- calling our office on: 09 276 3729
- emailing: [email protected]
- writing to us at: 10 Beatty Street Otahuhu, Auckland, 1062
You can also ask a family member, whānau member, advocate, or another support person to help you make a complaint or make one on your behalf.
Making a complaint will not affect the support or services you receive. We will listen to your concerns, outline the process we will follow, respond as quickly as possible, and keep you informed throughout the process.
If you are not satisfied with the outcome, we can provide information about independent advocacy or external complaints services.
You can also request a copy of our Complaints Policy at any time.
Contact: [email protected], or 09 276 3729, or PO Box 22363, Otahuhu.
Anglican Trust for Women and Children Privacy Statement
The Anglican Trust for Women and Children (ATWC) collects personal information from you, including information about your:
- name
- contact information
- billing or purchase information
We collect your personal information in order to:
- Respond to your enquiries.
- Keep you informed of upcoming events, promotions, and new information.
- Assist us in providing our services to you
This information is collected in a number of ways, including:
- collected from you directly or
- from other people or agencies in a format such in a referral for service form
Providing information is optional. If you choose not to provide your name and contact details, we may
Providing information is optional. If you choose not to provide your name and contact details, we may not be able to provide you with services.
We will share information with staff as needed to provide services f, we may also share this information with:
- Government Ministries (e.g. Oranga Tamariki, New Zealand Police, Ministry of Education, Ministry of Health) and other Non-Government Organisations to ensure the safety of all persons we provide services to.
We will only use and share personal information where necessary to carry out the functions for which it has been collected or if required by law.
Any information you provide via the means noted above will be retained and used only for our services. All data is protected with reasonable technical and process controls.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at: [email protected], or 09 276 3729, or PO Box 22363, Otahuhu.